Privacy Policy - How We Protect Your Information

Information We Collect

To provide effective financial planning services, we collect several types of information:

• Contact details including name, email address, phone number, and postal address
• Financial information such as income levels, assets, debts, and planning goals you share with us
• Communication records from consultations, emails, and phone conversations
• Website usage data including pages visited, time spent, and interaction patterns

How We Use Your Information

We use your personal information solely for legitimate business purposes:

• Providing personalised financial planning consultations and ongoing support services
• Communicating about your account, appointments, and relevant financial planning updates
• Improving our services based on client feedback and usage patterns
• Complying with legal obligations and regulatory requirements under UK financial services law

Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

Primary Legal Basis: We process your data on the basis of consent for marketing communications and legitimate interest for service delivery

When We Share Information

We only share your personal information in these specific circumstances:

• With trusted service providers who help us deliver our services, under strict confidentiality agreements
• When required by law, regulation, or court order to disclose information
• To protect our legal rights or prevent fraud, with your explicit consent where required

How We Protect Your Information

We implement comprehensive security measures including encrypted data transmission, secure servers, regular security audits, and staff training on data protection practices. All client information is stored securely and accessed only by authorised personnel.

Your Privacy Rights

You have significant rights regarding your personal information:

• Access your personal data and obtain copies of information we hold about you
• Correct inaccurate or incomplete information in our records
• Request deletion of your personal data, subject to legal and regulatory requirements
• Withdraw consent for processing activities that require your consent
• Lodge complaints with the Information Commissioner's Office if you believe we've mishandled your data

Cookies and Website Data

Our website uses cookies to improve functionality and analyse usage patterns. You can control cookie settings through your browser preferences.

Full details are available in our Cookie Policy

How Long We Keep Information

We retain personal information for as long as necessary to provide our services and comply with regulatory requirements. Client records are typically kept for seven years after the end of our business relationship, as required by FCA regulations.

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without explicit parental consent.

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Updates to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or prominent website notices.

Contact Information

For questions about this privacy policy or to exercise your rights, contact our Data Protection Officer at info@varentholixio.com or +44 7700 0929 8675.